Strong, dedicated and focused customer service and trade team on hand to manage and assist every step of your purchase. As being in the repair industry for many years, we started our humble roots in catering to the many wholesale distributors. As time went on, we had channelled a different approach and moved to dealing directly with our retailers and repair shops. This strategy allowed us to deal directly with the pain points our customers faced with repair parts and components. This lead to us catering to specialised parts and accessories to repair stores. As we are ever-expanding, quality and pricing has been a key factor in picking any ideal supplier and we hear you loud and clear.
Benefits we offer
Last minute orders
With shipping time being the latest in the industry (8PM EST) for your last minute orders and bringing on Lifetime warranty (Yes, really Lifetime), we have been able to give better peace of mind to our existing customers. We aren’t here to tell you that you won’t ever need to order that special order item part for a unusual item that may come in your store, but we carry every replacement part that is the most commonly repaired in the industry.
Putting a standard in parts
Whether it’s making sure all small internal parts (earpiece mesh, camera ring or proximity bracket) is always installed on the LCDs which are needed or having Kapton Tape underneath the black tape to prevent ghost touching with a digitizer, or having stronger bonded glue on all LCDs to prevent lifting. Small internal components being pre-labeled to organize your inventory and barcode ready. Being able to talk to one of our Master Tech who about repairs and need a second suggestion on a part or repair.
Extra revenue
Our commitment to you extends beyond just supplying LCDs. We offer a valuable revenue stream by buying back your cracked or broken LCDs, regardless of whether you've purchased LCDs from us or not—and there's no fee for this service. These efforts represent the extra mile we're willing to go to ensure that every repair process for you is smooth and hassle-free. Visit our 'LCD Buyback' section to discover the latest pricing for your recyclable broken LCDs.
Multiple Stores
Running multiple stores can be challenging, and even handling orders for each store individually can be overwhelming. That's where our online integration comes into play. It empowers you to assign responsibility to each manager or salesperson for their respective location, allowing them to order parts directly for their store without access to other locations' orders or purchases. Meanwhile, you retain complete administrative control.
Managing multiple stores can be a complex endeavor, especially when you require the ability to arrange direct drop-shipping to each location and grant manager override access for sales. We understand that some of our national franchise partners may prefer an additional percentage-based charge, which we can accommodate, while others may seek confidentiality in their pricing, shielding it from their employees during invoice packing slips.
We recognize that every repair shop is unique, whether you operate multiple stores or are just starting with a single location. That's why we collaborate closely with each of you to tailor our solutions to your specific needs, aiming to simplify the repair process for you and enhance your customer service.
Customer Service 24/7
We dedicate our time and effort around the clock to ensure that we consistently meet and exceed your demands and requirements. The truth is, we understand that we rely on you just as much as you rely on us. That's precisely why we remain unwavering in our commitment to delivering exceptional quality, competitive pricing, and outstanding customer service. If you ever have any questions about our products and services, please don't hesitate to reach out to us. Your satisfaction is our top priority.
